If you are somehow locked out of the server nor can you SSH to the server, First, please check if you can ping the IP, if you cannot, please go to http://www.fifi.org/services/ping to see if ping works from there.

Or you can also reboot the pbx following this instruction.

If it does work from fifi.org and no ping from your place, it means your IP has been banned by Fail2Ban firewall we've setup by default on your pbx server.

To prevent future blocked by fail2ban, you can add your public IP to /etc/fail2ban/jail.conf file, under ignoreip

Put in your public IP and make sure to comment out the mark/#, then restart fail2ban service.

If you can ping your IP from your place but still cannot ssh to your server, please go to following to check if ssh is running or not

http://www.hashemian.com/tools/port-scanner.php

1. Enter your Server IP Address

2. Select "Port numbers"

3. Enter the port for your SSH (see your welcome email)

4. Enter the code shown to you

5. Click "Scan Ports"

NOTE: Fail2Ban will automatically ublock your IP after 15 minutes later, but if you have errors in your configs/settings, it will keep blocking your IP.

To check on what errors you have, try access your server from other place/other IP that you never used before, and ssh to the server, and check the logs inside /var/log/asterisk/full file. Via ssh, you can just type

cat /var/log/asterisk/full

If you need our help checking the logs, please just create ticket to Support with details ssh info to your server.

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